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How to process tenant applications and outsource tenant screening

How to process tenant applications and outsource tenant screening

Screening tenants is the most important thing a property manager can do! Almost every problem that a landlord may have to deal with can be traced back to poor screening. Good tenants pay on time, pay online, and take care of the property. They are easy to manage and don’t violate the lease or cause […]

Top tips for providing tenants with their move out-calculation

Top tips for providing tenants with their move out-calculation

In our last post, we talked about using a move out checklist when a tenant vacates a property. One of the items on that checklist is providing the tenant a move-out calculation and returning the security deposit. This is where a majority of disputes and court cases come from. It’s definitely an area of property […]

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How to use a move-out checklist after a tenant vacates a rental property

How to use a move-out checklist after a tenant vacates a rental property

Turnovers can be a lot of work for landlords! Whenever a tenant moves out, there is a lot that needs to be taken care of: Getting keys back Re-keying and securing the property Transferring utilities Getting the property rent ready Handling and returning the security deposit Advertising Screening tenants and re-leasing the property Etc. If […]

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How a move out packet can save you hundreds of dollars when tenants move out

How a move out packet can save you hundreds of dollars when tenants move out

One of the most important forms that you can use in the property management industry is the move-out packet. Not only will this form save you money, but it will improve your turnovers. Since we started using this form, tenants consistently leave units in great shape with minimal maintenance needed. This results in higher deposit […]

How to provide great customer service while still getting maintenance requests in writing

Why maintenance requests should always be in writing

We’ve talked a lot about the important of getting maintenance requests in writing… But there is another important aspect when it comes to maintenance: Good customer service. A large portion of tenant complaints relate to maintenance. “My oven has been broken for weeks, and you’ve never done anything about it…” “Someone came over to fix […]