fbpx

Important steps to follow AFTER a tenant has requested maintenance

Important steps to follow AFTER a tenant has requested maintenance

Unfortunately in property management tenants and owners often have competing interests. And you as the property manager get the difficult role of standing in between the two… Keeping both tenants and owners happy is possible with good management. In this video we discuss some tips that will help you keep both sets of customers happy […]

The right way to collect maintenance requests from tenants

The right way to collect maintenance requests from tenants

Maintenance is one of the largest aspects of property management. If handled well can save a lot of money and keep owners and tenants happy… If handled poorly can lead to unhappy owners and tenants, and legal issues. In this video we discuss the right way to collect maintenance requests. Using this method will protect […]

one comment

How to handle utilities as a landlord

How to handle utilities as a landlord

Utilities can be a very time consuming and frustrating part of property management. They vary widely from location to location… Each company has different requirements in order to turn utilities on… Depending on the property some utilities may be shared by tenants… Some units may or may not be separately metered… Unique billing cycles… Etc. […]

How to reduce maintenance requests and call volume

How to reduce maintenance requests and call volume

No matter what industry you are in… time is precious. As a property manager, taking incoming phone calls can be a real burden. As we’ve talked about in a prior post, most incoming calls are about leasing. The second highest volume of calls relate to maintenance. In this video we give some really good tips […]

How to eliminate time consuming property management phone calls

How to eliminate time consuming property management phone calls

We have found that leasing and maintenance calls make up 90% of call volume! It doesn’t take very many units to realize that you’re spending WAY too much time on the phone… Over the next several weeks we are going to release a series of videos that will help you reduce the amount of time […]