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How to provide great customer service while still getting maintenance requests in writing

Why maintenance requests should always be in writing

We’ve talked a lot about the important of getting maintenance requests in writing… But there is another important aspect when it comes to maintenance: Good customer service. A large portion of tenant complaints relate to maintenance. “My oven has been broken for weeks, and you’ve never done anything about it…” “Someone came over to fix […]

The importance of a move-in inspection checklist

move in inspection checklist

In our experience, most landlords get the tenant move-in process wrong simply because they don’t use any form at all. Documenting the condition of a property prior to move in is critical. This basic form will help get you and your tenants on the same page from the beginning. From there, the move-out becomes simple. […]

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Use an application scoring sheet to determine whether or not to approve tenants

Use an application scoring sheet to determine whether or not to approve tenants

Screening tenants is the most critical aspect of managing properties. Good tenants will save you loads of time and money and take better care of your property. It is always worth a little extra vacancy time to have a good tenant, rather than accepting a poor tenant to fill a property. Fair housing dictates that […]

Is your rental property sitting vacant too long? Try this!

Is your rental property sitting vacant too long

If you’ve ever had a rental property sit for a long time, you know how expensive it can be! Vacancy costs are one of the highest expenses that affect landlords… Needless to say, getting your property filled should be a top priority. In this video we talk about a system we use to evaluate vacant […]

Where to find good property management process forms

Where to find good property management process forms

Good property management process forms are critical to managing properties! It doesn’t matter if you are managing thousands of units… Or just a single home. Good forms and checklists are a must. Good property management forms will help you: Keep track of important items and documents Treat tenants fairly With efficient turnovers Follow fair housing […]

Where to find good state specific lease and eviction forms

Where to find good state specific lease and eviction forms

Good reliable forms are a necessity if you are in the property management business. It’s a bad idea to wait until you need a particular form to start searching for one. In this video we’ll show you where you can get good state specific legal forms: Rental/Lease Agreement Lease Amendment Offer to Lease Rental Application […]