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[PART 3] Tenant Screening: Knowing when to approve or deny a rental applicant

Tenant Screening Knowing when to approve or deny a rental applicant

This week we are continuing our series on tenant screening. In part one we talked about how to read a sample credit report and fill out an application scoring sheet. In part two we talked about what to verify on a tenant application. This week, we are talking about how to approve or deny an […]

[PART 1] Screening Tenants: How to score a sample credit report

Screening Tenants How to score a sample credit report part 1

Our focus lately has been on tenant screening, a VERY important topic! Last week we talked about outsourcing your tenant screening… And this week we’re going to talk about doing it yourself. There are pros and cons to doing it yourself, mainly: You get access to the actual credit report and credit score You can […]

How to process tenant applications and outsource tenant screening

How to process tenant applications and outsource tenant screening

Screening tenants is the most important thing a property manager can do! Almost every problem that a landlord may have to deal with can be traced back to poor screening. Good tenants pay on time, pay online, and take care of the property. They are easy to manage and don’t violate the lease or cause […]

Top tips for providing tenants with their move out-calculation

Top tips for providing tenants with their move out-calculation

In our last post, we talked about using a move out checklist when a tenant vacates a property. One of the items on that checklist is providing the tenant a move-out calculation and returning the security deposit. This is where a majority of disputes and court cases come from. It’s definitely an area of property […]

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How a move out packet can save you hundreds of dollars when tenants move out

How a move out packet can save you hundreds of dollars when tenants move out

One of the most important forms that you can use in the property management industry is the move-out packet. Not only will this form save you money, but it will improve your turnovers. Since we started using this form, tenants consistently leave units in great shape with minimal maintenance needed. This results in higher deposit […]

How to provide great customer service while still getting maintenance requests in writing

Why maintenance requests should always be in writing

We’ve talked a lot about the important of getting maintenance requests in writing… But there is another important aspect when it comes to maintenance: Good customer service. A large portion of tenant complaints relate to maintenance. “My oven has been broken for weeks, and you’ve never done anything about it…” “Someone came over to fix […]