How to provide great customer service while still getting maintenance requests in writing

We’ve talked a lot about the important of getting maintenance requests in writing…

But there is another important aspect when it comes to maintenance:

Good customer service.

A large portion of tenant complaints relate to maintenance.

“My oven has been broken for weeks, and you’ve never done anything about it…”

“Someone came over to fix my sink, but it’s still leaking…”


Because of this, some property managers find it difficult to insist that maintenance requests be in writing.

However, it doesn’t have to be this way.

In this video we’ll show you how to collect maintenance requests in writing while also providing great customer service.

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